Terms of Service

These Terms of Service are an agreement between you and Senvenli d.o.o., a company registered in Montenegro under registration number (CRPS) 51193954, with its registered address at TRG SUNCA BROJ 2, BUDVA 85310, MONTENEGRO. Senvenli d.o.o. operates RentSen ("RentSen", "we", "us").

The Service is intended for businesses only and is not offered to consumers. The person who opens an account or accepts these Terms on behalf of a business confirms that they are authorized to represent that business and to bind it to these Terms.

By accessing or using RentSen (the "Service"), you agree to be bound by these Terms of Service. If you do not agree with these Terms, you may not access or use the Service.

RentSen provides a cloud-based rental management platform that may include booking websites, administrative tools, fleet management features, reporting tools and related services.

We may modify or improve the Service from time to time. If we discontinue a paid feature or make a change that materially reduces the Service, we will provide reasonable notice before the change takes effect where practicable, and you may cancel your subscription as described in Section 4.2.

If we discontinue the Service, or materially reduce a paid feature during a prepaid subscription period, we may provide a reasonable replacement or, where appropriate, arrange a prorated refund through Paddle for the affected unused portion of the subscription period.

RentSen provides software to rental companies. Rental agreements, reservations and other transactions between a rental company and its customers are made solely between those parties. RentSen is not a party to those agreements or transactions and is not responsible for their performance.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate and complete information when creating an account and to keep such information up to date.

RentSen is not responsible for losses resulting from unauthorized access caused by your failure to reasonably secure your account credentials.

4.1 Subscription

Certain features of the Service require a paid subscription. Subscription fees are billed according to the selected plan and billing cycle.

The features, usage limits and other entitlements applicable to your subscription are those presented for the selected plan at the time of purchase, subject to these Terms.

4.2 Automatic Renewal and Cancellation

Unless cancelled, subscriptions automatically renew for the same billing period at the end of each billing cycle. The applicable renewal fee is charged to the payment method associated with the subscription.

You may cancel your subscription at any time through the Subscription page in the RentSen management panel (Operations) or through Paddle's customer portal.

For an active subscription, cancellation will normally take effect at the end of the current paid billing period. You may continue using the Service until that date, and no further renewal fee will be charged.

Subscriptions in certain billing states may be handled differently under Paddle's subscription rules. In particular, subscriptions that are past due or paused may be cancelled immediately rather than at the end of a billing period.

Where cancellation has been scheduled for the end of a billing period, it may be possible to withdraw that scheduled cancellation before it takes effect. Once a subscription has been fully cancelled, it cannot be reinstated and a new subscription is required to resume the Service.

Cancelling a subscription prevents future renewal charges but does not, by itself, create a right to a refund for amounts already paid.

Permanent deletion of your RentSen account is separate from ordinary subscription cancellation. If you permanently delete your RentSen account, the associated Paddle subscription will be cancelled immediately and access to the Service may end immediately. Account deletion does not, by itself, create a right to a refund.

4.3 Payment Method

You may update the payment method associated with your subscription through the Subscription page in the RentSen management panel or through Paddle's customer portal.

Payment card details are provided directly to Paddle or its payment providers. RentSen does not store your full payment card details.

4.4 Failed Payments

If a renewal payment fails, Paddle may retry the payment in accordance with its payment and subscription procedures.

Failure to pay applicable fees may result in the suspension or termination of access to the Service.

4.5 Purchases and Paddle

Our order and payment process is handled by Paddle, our authorised reseller and Merchant of Record for transactions processed through Paddle.

You purchase the applicable subscription from Paddle, while Senvenli d.o.o. provides and licenses access to the RentSen Service under these Terms.

Paddle processes payments and handles matters relating to transactions, billing, invoices, applicable taxes, subscription administration and refunds. Applicable taxes, where required, are calculated and collected by Paddle.

Purchases made through Paddle are also subject to Paddle's Buyer Terms and Paddle's Refund Policy.

Questions relating to purchases, billing, payments, invoices, subscription payment administration or refunds may be handled by Paddle. RentSen provides support relating to access to, setup and use of the Service and other technical or product-related matters.

4.6 Refunds

Refund eligibility is determined in accordance with our Refund Policy, Paddle's applicable Buyer Terms and Refund Policy, and applicable law.

Where applicable law provides mandatory rights that cannot be waived, those rights remain unaffected.

Cancelling a subscription stops future renewals but does not, by itself, create a right to a refund for amounts already paid.

Any approved refund relating to a transaction processed by Paddle will be administered through Paddle.

You retain ownership of all data, content and information uploaded to or created within the Service by or on behalf of your business ("Customer Data").

You grant RentSen a limited, non-exclusive right to host, process, transmit and otherwise use Customer Data only as reasonably necessary to provide, maintain, secure and improve the Service and to comply with applicable legal obligations.

You are responsible for ensuring that you have the necessary rights and lawful basis to collect, upload and process Customer Data through the Service and that your use of the Service complies with applicable laws and regulations.

Where Customer Data includes personal data, such data will be handled in accordance with our Privacy Policy and applicable data protection law.

You may download a copy of your data using the data export option made available through the RentSen management panel, including the option presented during the subscription cancellation process where available.

Our Privacy Policy explains how personal data and Customer Data are handled and how long applicable data may be retained after a subscription ends.

RentSen and its licensors own the Service, including its software, design, branding, interfaces, documentation and content, together with all related intellectual property rights.

Subject to these Terms and payment of applicable fees, RentSen grants you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your active subscription.

No ownership rights are transferred to you under these Terms.

Customer Data remains yours as described in Section 5.

You agree not to:

• use the Service for unlawful purposes;
• attempt to gain unauthorized access to systems, accounts or data;
• interfere with the operation, integrity or security of the Service;
• upload malicious code, malware or harmful content;
• attempt to circumvent usage limits, security controls or access restrictions; or
• use the Service in a manner that violates applicable law or third-party rights.

RentSen will make reasonable efforts to maintain the availability, security and reliability of the Service.

However, the Service is provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law. We do not guarantee uninterrupted, error-free or continuous operation.

Scheduled maintenance, upgrades, third-party service interruptions and unforeseen technical issues may temporarily affect availability.

Support services and response levels may vary depending on your subscription plan.

We may suspend or terminate access to the Service if you materially violate these Terms, fail to pay applicable fees, misuse the Service, or engage in activities that may harm the Service, other users or third parties.

Where reasonably practicable, we will provide notice and an opportunity to remedy the relevant issue before termination, unless immediate suspension or termination is necessary for security, legal or fraud-prevention reasons.

You may stop using the Service at any time. To end a paid subscription and stop future renewals, you must cancel it as described in Section 4.2.

After a subscription ends, Customer Data will be handled in accordance with the retention practices described in our Privacy Policy.

To the maximum extent permitted by applicable law, RentSen shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill or data, arising out of or relating to the use of, or inability to use, the Service.

To the maximum extent permitted by applicable law, RentSen's total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the subscription fees paid by you for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, including payments made through Paddle for the Service.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

We may update these Terms from time to time.

Each updated version will be published on this page together with its effective or last-updated date.

Where a change materially affects your rights or use of the Service, we will provide reasonable notice to account administrators before the change takes effect where practicable.

If you do not agree with a material change, you may cancel your subscription as described in Section 4.2. Continued use of the Service after the effective date of the revised Terms constitutes acceptance of the revised Terms.

These Terms and any dispute arising out of or in connection with them are governed by the laws of Montenegro, without regard to conflict-of-law principles.

Subject to any mandatory provisions of applicable law, the competent courts of Montenegro shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

For clarity, purchases and payment transactions processed by Paddle are additionally subject to Paddle's applicable Buyer Terms and other terms governing the transaction between you and Paddle.

For questions regarding these Terms or the RentSen Service, please contact: Senvenli d.o.o. Email: info@rentsen.me