Refund Policy

RentSen subscriptions purchased online are sold through Paddle, our authorised reseller and Merchant of Record.

Paddle processes the transaction and is responsible for issuing any refund relating to a payment processed through Paddle.

RentSen does not directly return funds to the payment method used for a Paddle transaction.

Purchases made through Paddle are also subject to Paddle's Buyer Terms and Paddle's Refund Policy.

Unless otherwise required by applicable law or agreed in a particular case, payments for RentSen subscriptions are non-refundable.

However, you may request a refund through Paddle within 14 days of the relevant transaction. Refund requests submitted during this period are reviewed on a case-by-case basis in accordance with Paddle's Refund Policy.

Submitting a refund request within 14 days does not guarantee that a refund will be approved.

Paddle may approve a full or partial refund, or decline the request, depending on the circumstances and its applicable policies.

Nothing in this Policy limits any mandatory refund, withdrawal or other rights that apply under applicable law.

You may cancel your RentSen subscription at any time.

For an active subscription, cancellation will normally take effect at the end of the current paid billing period. You may continue using the Service until that date, and the subscription will not renew for another billing period.

Subscriptions in certain billing states, including past-due or paused subscriptions, may be cancelled immediately in accordance with Paddle's subscription rules.

Cancelling a subscription:

• prevents future renewal charges; but
• does not automatically entitle you to a refund for amounts already paid or for unused time remaining in the current billing period.

If you also wish to request a refund for a transaction, you must submit a separate refund request in accordance with Section 5 below.

Permanent deletion of your RentSen account is separate from ordinary subscription cancellation. If you permanently delete your RentSen account, the associated Paddle subscription will be cancelled immediately and access to the Service may end immediately. Account deletion does not automatically entitle you to a refund.

Refund eligibility is determined in accordance with this Policy, Paddle's Refund Policy, Paddle's applicable Buyer Terms and applicable law.

RentSen is offered as a business-to-business service. However, nothing in this Refund Policy excludes or limits rights that cannot lawfully be excluded or limited.

Where applicable law grants a mandatory right of withdrawal, cancellation or refund, that right will apply in accordance with the relevant law and Paddle's applicable Buyer Terms and Refund Policy.

Any mandatory rights take precedence over inconsistent provisions of this Policy.

Refund requests for payments processed by Paddle should normally be submitted directly through Paddle.

You can request a refund by:

• using the support or transaction-management link contained in your Paddle receipt or transaction confirmation email; or
• visiting Paddle.net and selecting the available refund request option.

Where available, eligible withdrawal requests may also be submitted through the Paddle Customer Portal.

You may also contact RentSen at info@rentsen.me if you need assistance identifying or resolving a RentSen transaction. Where appropriate, we may assist with or communicate with Paddle regarding your request.

Paddle makes the final determination and processes the refund for transactions for which it is the seller.

Where a refund is approved, Paddle normally returns the funds using the original payment method where possible and in accordance with the timing specified in Paddle's Refund Policy.

Access to the subscription or Service associated with a refunded transaction may end when the refund is issued.

If RentSen discontinues the Service, is unable to provide a material part of a paid Service, or otherwise agrees that a refund is appropriate, RentSen may request that Paddle issue an appropriate full or partial refund for the affected transaction.

Any such refund relating to a Paddle transaction will be processed by Paddle rather than paid directly by RentSen.

This section does not limit any rights available under applicable law or Paddle's applicable policies.

We may update this Refund Policy from time to time.

The latest version will be published on this page together with its updated date.

For transactions processed by Paddle, Paddle's terms and refund policy in effect for the relevant transaction may also apply.

For questions regarding RentSen subscriptions or assistance with a refund request, please contact:

Senvenli d.o.o.

TRG SUNCA BROJ 2

BUDVA 85310

MONTENEGRO

Email: info@rentsen.me

For refund requests relating to Paddle transactions, you may also contact Paddle directly through Paddle.net.